Article provided by Reputation Stars
If you are one of the many restaurants out there across the United States and the world, the fact of the matter is that reviews really do count in the eyes of consumers. With the introduction of smart phones, consumers have the ability to go on a site such as Yelp or TripAdvisor whenever they feel like it, pulling up reviews. In many instances, consumers utilize their smart phones and your online reputation to decide if they want to eat in your restaurant.
This is a scary thing to think about if you are not in control and aware of what your online reputation looks like in the eyes of consumers out there. Someone may hop on Google, search for your restaurant, and pull up immediately one awful review on Yelp that will completely turn them away. This could have been a very rare occurrence when your restaurant was not perfect, or it was just a customer hard to please. Needless to say, this can harm your online reputation.
One way to help fight this is to start to join social networks and build up a solid social media following. With the assistance of major sites such as Facebook, Google+, Twitter, and others, you can really go a long way in making sure that consumers get content about your restaurant that you are in control of. This helps build your online reputation and gives information to your consumers that is far more reliable than a random one-off review. One bad review does not have to ruin your online reputation and with the help of social media you can fight off these negative reviews and turn your online reputation into a positive brand. Giving your online reputation the respect it reserves can turn into a sales boost.
This article was provided by Reputation Stars. Reputation Stars provides online reputation management and reputation monitoring services. If you have negative reviews and feedback online, visit Reputation Stars website for more details on how they can help you.